Adult Education

Communication

Notes from The First Minute: How to Start Conversations that Get Results

• Intro
  • The first 60s are what matter when communicating professionally
  • Have clear intent
  • Talk on one topic at a time
  • Focus on solutions
  • Steps
    1. Frame the conversation in < 15s
    2. Create a structured summary of the entire message
  • Causes of miscommunication
    • Lack of context
    • Unclear purpose
    • Not getting to the point
    • Mixing up multiple topics in the same conversation
    • Giving lengthy, unclear summaries
  • Framing
    • Context
    • Intent
    • Key message
  • Summarization
    • Goal
    • Problem
    • Solution
• Chapter 1
  • The first minute starts when the work conversation starts
  • Only 8 good conversations can turn around a "bad first impression"
    • These chances happen continuously during the work day and doesn't take that long to add up
• Chapter 2: Framing
  • Preparing your audience to receive your message
  • First 15s of conversation
  • Start with 3 statements:
    • Context
      • What is the topic?
      • Never assume the other person knows what you're talking about
      • Name what the topic/tool/subject you're going to talk about
    • Intent
      • What to do with the information?
      • Categories of intent
        1. Needing help/advice/input
        2. Requesting action
        3. Wanting a decision
        4. Letting somebody know that something is going to happen
        5. Provide information/input
        6. Just chatting
    • Key message
      • What is the "headline"?

Notes from Previous TFC

• want/need
  • invoke peer pressure
  • team, family, children
• solving problems
  • constructionist (build puzzle)
  • destructionist (removing things)
  • cause & effect
• instruction
  • list of steps
  • recipe
• education
  • enabling problem solving
  • get people to think
  • what gaps need to be filled
  • providing knowledge
• training
  • repetition
• experience
  • anchoring effect
  • make a connection
• feedback
  • becomes a conversation
• problem students
  • be humble
  • be a human being
  • allow connection
  • group dynamics

Additional Notes

• Be mindful of the tone you end a sentence with.
  • Ending with an upward inflection is less threatening but also can make you sound weak or less informed.
  • Ending with a neutral or downward inflection lends a sense of confidence in the information you are providing.